Network Operations and Support Engineer


Virtual Access is part of the Westermo Network Technologies group which is based in Sweden. The company is growing rapidly and currently has about 300 employees. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia.

We design and manufacture telecommunications equipment for service providers worldwide. Our technology is used to deliver services to end customers in markets such as financial transactions (automatic teller machine), Smart Grid and Smart Metering, public transportation, and national lotteries. Our product range includes a range of routers that are integral in providing services based on 3G, 4G, Wi-Fi, ADSL, VDSL, Ethernet, M2M, IoT and VoIP.

Virtual Access sets the standard in the automation of high-volume deployment of complex IP services.  Our Activator server platform provides the ability to deploy and manage very large numbers of routers and other network elements with minimal manual intervention. We work closely with our customers to tailor innovative solutions that address the problems of end-to-end service delivery and thereby differentiate their business in today’s highly competitive market.

Currently we have vacancies for the role of Network Operations and Support Engineer

Role and Responsibilities:

  • You will be part of our network operations and support department, running a managed broadband router service for Systems Integrators, Internet Service Providers, Utility Providers and Telcos.
  • The services we provide include IPsec, VPNs, firewalls and general access routing.
  • Day to day operations includes service provisioning, monitoring, configuration changes, troubleshooting and Level 3 technical support. You will be liaising with Telcos and ISPs in provisioning of broadband services.
  • Initially you will be involved in system testing, working with our R&D department, to become familiar with the Virtual Access products.
  • Provisioning of the services is through Activator, our provisioning and configuration management database system.
  • Some on-call support at weekends and outside of business hours will be required, for which an allowance will be made.
  • Some international travel may be required in the future.


  • Good knowledge of the IP stack and the OSI layers.
  • Good verbal and written communications skills, as you will be liaising with many customer and service provider groups.
  • Cyber-security qualifications would be advantageous but not necessary.
  • Some experience in managing telecommunications networks is preferred.
  • Cisco CCNA qualification or higher is required.
  • Lots of initiative!


  • 3rd level qualification in computer science, engineering or equivalent.
  • Cisco CCNA or higher.


Please state on you cover letter:

Do you have permission to work in the EU?

Are you currently located in Ireland?

Do you have an Honours Degree in Computer Science or a related subject?