Solution Support

Superior support during solution design and implementation stages. Our team have the experience, expertise and commitment to deliver the solution for your needs.

THE VA TEAM ARE THERE TO HELP YOU
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EXPERIENCE, EXPERTISE AND COMMITMENT, WHEN YOU NEED IT
Our team have the experience, expertise and commitment to deliver the solution for your needs.
You’ll have direct, fast access to our engineering team before, during and after deployment. When you need help our senior engineers are right there for you.
ROUTER PLANNING & SPECIFICATION
A typical project consists of a large number of sites, with little or no technical expertise on site. Based on your SLA, our team are there to:


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  • Listen to your requirements and advise on your options
  • Define the solution to meet your network and business needs
  • Fully exploit solution features
  • Develop and distribute sample configurations and documentation
  • Tailor solution training
  • Define and support SLAs
ROUTER PROVISIONING
We offer a wide range of contract and non-contract support services.When you are up and running, our technical experts are there to:


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  • Ensure smooth shipping of hardware to sites
  • Work with you, or a technical courier to plug in the CPE
  • Use Activator provisioning solution to configure CPE remotely
  • Confirm the CPE is connected to the network and is ready for centralised monitoring
ONGOING NETWORK SUPPORT
You have access to our experienced support teams via phone or ticketing system. Our team understand your networking issues and are available to assist in diagnostic analysis.

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  • Expansive knowledge base of IP networks
  • Industry leader in legacy networks
  • Talk to senior engineers, not call centre staff
  • Expert assistance for network diagnostic issues
  • Access to Virtual Access diagnostic tools to back up support
  • We work with you until the issue is resolved