Thinking of the most recent time you contacted us, which method did you use?
Contact form on websitePhoned VA receptionPhone Support teamEmail
Thinking of when you contacted Virtual Access, how would you rate the friendliness of our team?
What was your issue or query in relation to?
Sales enquiryExisting sales orderProduct lead timeTechnical supportInvoicing / Billing
Which department was your issue or query directed to?
Continuing with your specific issue, how well did we understand your query and concerns?
Extremely wellVery wellNot so wellNot at all well
How long did it take for us to resolve this issue?
Much shorter than expectedShorter than expectedAbout what I expectedLonger than expectedMuch longer than expectedIssue is not resolved
How helpful was the department team member in assisting you?
Very helpfulHelpfulNot at all helpfulRude
Thinking about your issue, how knowledgeable was the department team member?
Extremely knowledgeableVery knowledgeableFairly knowledgeableNot at all knowledgeable
How would you rate our range of products and services?
Extremely wide rangeGood rangeAdequate rangePoor range
Do you think our products offer value for money?
When you received the product, was it delivered on time?
It arrived before the quoted delivery dateIt arrived on the quoted delivery dateIt arrived after the quoted delivery dateIt has not arrived
When you received the product, was it sufficiently protected by its packaging?
The packaging was good and the product was in good conditionThe packaging was good, but the product was in bad conditionThe packaging was poor, but the product was in good conditionThe packaging was poor and the product was in poor condition
When you received the product, did you receive documentation in the package?
If your answer to the above question was YES, can you comment on the completeness, accuracy and clarity of the product’s documentation?
When you received the product, was it manufactured to your requirements?
The product was much better than I expectedThe product was about what I expectedThe product was not as good as I expectedThe product was much worse than I expected
In a rating of 1-10, where 1 is extremely unsatisfied and 10 is extremely satisfied, how happy are you with your overall experience with Virtual Access?
Is there anything we could have done better to improve your experience dealing with Virtual Access?
Do you have any other comments, questions or concerns?
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