Managed ATM Connectivity
One of UK’s premier independent automated cash machine (ATM) operators communicates customer transaction data to and from its UK network of ATMs. The data network needed to keep each ATM in two-way communication with the merchant acquirer’s data centre. Important requirements were near 100% machine availability, Payment Card Industry (PCI) compliance, fast and highly secure transactions, automated deployment by staff without router knowledge, monitoring, historical reporting so that trouble shooting staff could review fault complaints relating to issue that are days or more old.
Virtual Access Solution
The Virtual Access M2M Critical Application Connectivity solution avoids a single point of communications failure by providing dual path DSL/wireless using the GW6000 Series routers or dual SIM communications using the GW2000 Series routers. The transaction archiving/reporting and transaction monitoring applications gave the bank visibility on issues such as transaction delay and quality with configurable alarms on important system parameters such as signal strength. The historical archive meant that the operations team could review data relating to customer fault reports on issues that occurred days or weeks ago which previously was difficult or not possible.
Activator was used to automatically provision the routers and OSS integrator enabled seamless integration with deployment, logistics, billing and monitoring systems.
Client Requirement Summary